RestaurantXP

RestaurantXP allows your customers to evaluate their dining occasion in real-time, empowering brand marketers and restaurant managers  at all levels to fully understand their guest experience and respond as needed across a variety of service touch points.

A continuous daily flow of customer feedback provides in-moment measurement of such key areas as:

  • Dining occasion – what motivated the visit, which other competitors were considered Day part/make-up of dining party
  • Menu items purchased by channel (counter, drive-thru, online, etc.)
  • LTO performance evaluation
  • Overall customer experience
  • Competitive brand image assessments, etc.

Not only can you gather in-depth information as it happens, you also have the ability to re-contact your customers, thus supporting dynamic relationship-building activities and marketing opportunities.

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