RestaurantXP allows your customers to evaluate their dining occasion in real-time, empowering brand marketers and restaurant managers at all levels to fully understand their guest experience and respond as needed across a variety of service touch points.
A continuous daily flow of customer feedback provides in-moment measurement of such key areas as:
- Dining occasion – what motivated the visit, which other competitors were considered Day part/make-up of dining party
- Menu items purchased by channel (counter, drive-thru, online, etc.)
- LTO performance evaluation
- Overall customer experience
- Competitive brand image assessments, etc.
Not only can you gather in-depth information as it happens, you also have the ability to re-contact your customers, thus supporting dynamic relationship-building activities and marketing opportunities.